Shipping
Your shipment will be dispatched within 2
business days of receipt of your Paypal payment or Money Order/Postal
Note.
Delivery Times
Delivery
within Australia usually takes 1- 4 working days as a guideline for general Australia Post service.
Deliveries outside
Australia can take between 2- 6 weeks depending on where the product is being
shipped.
I am happy to organise a quote for Express
Post within Australia or Overseas on request.
*Disclaimer: Any delivery & charges are a guide only, and are subject to change at the discretion of Australia Post.
Returns/Refunds
CRAFTYBUGS Handcrafts & Design's Return/Refund Policy follows:
"Under the Trade Practices Act
1974" of Australia, as stated by ACCC you may seek a refund if
goods:
• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to
sales staff
• don’t match our description or sample
• have defects that were not obvious or we did not bring to your
attention.
However, the goods must
be returned within a reasonable period and you may be asked for proof of
purchase. You may also be asked to demonstrate that the problem with the goods was
not your fault.
If you prefer an
alternative to a refund, I can arrange for goods to be exchanged or repaired.
A store credit may be
offered at my discretion.
Please choose carefully
as you are not entitled to a refund if you simply change your mind. I ask that you notify me within 7 days of receipt of purchase, in writing, either by email or posted mail of your request. I will then do my best to provide a solution to your problem.
PLEASE - Keep your receipt as proof of purchase.
